5 Emerging Customer Experience Trends Your Brand Should Know

Opinions expressed by Entrepreneur contributors are their own. The demand for an excellent customer experience is increasing as new technologies emerge. Nowadays, it’s not enough to have an outstanding piece of software that works seamlessly without a hiccup. Today, if a business wants to stand out, it must also have a personalized, data-driven, and customer-focused … Read more

This Is the ‘X Factor’ to Growing a Successful Business in 2022

Opinions expressed by Entrepreneur contributors are their own. Starting a business isn’t what it used to be. After Covid-19, customers became less predictable, with 75% of them changing their buying habits during the pandemic. This has had a huge impact on B2C businesses, but there’s little doubt that B2B consumer trends have also changed. How … Read more

6 Ways To Better Align E-Commerce Expectations And Output

Customer service and support live chat with chatbot and automatic messages or human assistance. getty A few years ago, consumers were much more likely to assess e-commerce’s inherent risks and benefits in light of online shopping’s emergence. As the digital retail industry continues to grow, people are less likely to see online shopping as a … Read more

What Customers Expect Out of Their Digital Experience

Opinions expressed by Entrepreneur contributors are their own. Customer needs evolve at a breakneck pace in the digital world. When the pandemic pushed companies to complete digital transformation, brands focused heavily on addressing technical weaknesses and eliminating their friction on digital platforms. A seamless digital journey was once a differentiator for businesses, but now it … Read more