5 Emerging Customer Experience Trends Your Brand Should Know

Opinions expressed by Entrepreneur contributors are their own. The demand for an excellent customer experience is increasing as new technologies emerge. Nowadays, it’s not enough to have an outstanding piece of software that works seamlessly without a hiccup. Today, if a business wants to stand out, it must also have a personalized, data-driven, and customer-focused … Read more

Grow Your Business By Automating These 4 Things in Your Email Marketing

Opinions expressed by Entrepreneur contributors are their own. Companies use email for marketing because it’s an effective way to reach their customer base through a channel they use most often. People spend a lot of time checking email — to the tune of 143 minutes each weekday — making email one of the most direct … Read more

Spotlight on Your Local Yelp Team

Opinions expressed by Entrepreneur contributors are their own. Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode of the podcast. Yelp Yelp was founded in 2004 with a mission to connect people with great local businesses, online and in person. In 2021, Yelp reported 33 million … Read more

Working the Kinks out of the Customer Experience

Opinions expressed by Entrepreneur contributors are their own. Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode of the podcast. Nola Bliss Massage When you’re in the business of relaxation, like Nola Bliss Massage in New Orleans, it’s assumed the entire experience will be, well, relaxing. … Read more

‘Be Obsessed With Bringing Value to Customers’

Opinions expressed by Entrepreneur contributors are their own. It’s an ugly statistic, but it’s reality: Nine out of ten companies don’t make it. Disruption in all its forms, whether technological, financial – or more recently, biohazardous – has made it critical that entrepreneurs and business leaders are resilient and can make fast decisions to survive … Read more

Stellar Customer Service Starts with the Hiring Process

Opinions expressed by Entrepreneur contributors are their own. Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode of the podcast. CALA A slice of the Mediterranean taking root in the Arizona desert, CALA is a culinary oasis that offers modern cocktails and cuisine in a bright, … Read more

Build the Plane as You’re Taking Off

Opinions expressed by Entrepreneur contributors are their own. Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode of the podcast. Courtesy of Juicy Leaf Felix Navarro and his husband, Filipe Abrahão, co-own a quirky and collaborative Los Angeles plant shop, The Juicy Leaf. Located in the … Read more